You’ve Got Questions. We’ve Got Time.
Are the watches at Owleyes 100% original?
Absolutely. We take pride in offering only 100% authentic timepieces. Every watch comes in its original packaging with a brand warranty card where applicable.
Do you offer Cash on Delivery (COD) across Pakistan?
Yes! We offer Cash on Delivery to all cities and towns across Pakistan, from Karachi to Peshawar, ensuring a secure shopping experience for you.
How long does delivery take?
For major cities like Lahore, Karachi, and Islamabad, delivery usually takes 2-4 business days. For other regions, please allow 5-7 business days.
What are the shipping charges?
We offer Free Shipping on all orders above Rs. 5,000. For orders below this amount, a flat shipping fee of Rs. 250 applies nationwide.
Can I open the parcel before paying the rider?
According to our courier partners' policy, the parcel cannot be opened before payment. However, we offer a 7-day easy return policy if the product isn't what you expected.
Do the watches come with a warranty?
Yes, most of our watches come with a 1-year movement warranty. Please check the specific product description for the exact warranty details of your chosen model.
How do I track my order?
Once your order is shipped, we will send you a tracking number via SMS and Email. You can use this to track your shipment in real-time on the courier’s website.
What is your return and exchange policy?
We offer a 7-day "No Questions Asked" return policy for any unused and unworn watches in their original packaging. Simply contact our support team to initiate the process.
Are the watches water-resistant?
Water resistance varies by model. Most of our watches are "Splash Resistant" (3ATM), but please check the product specs if you intend to use it for swimming or diving.
How can I contact Owleyes for support?
The quickest way to reach us is via WhatsApp at [Your Number] or by emailing us at support@owleyes.pk. We are available Monday to Saturday, 10 AM – 6 PM.